It is infamously known that with air travel comes a massive headache, not because of the flight itself, but because of the preparations and / or arrangements that need to be taken care of. Travelers must wrap their head around a large amount of information and ensure that they do not miss out on any important details [flight status, baggage allowance, special assistance services, pet travel services, inflight meals, onboard internet / wifi, etc.]. Essential details about the KLM Airlines CPT Terminal – Cape Town International Airport and key pointers of some essential flight related amenities / services offered by the airline have been provided in this segment for the benefit of travelers who require reference / guide to prepare for a KLM flight which is to depart from or arrive at Cape Town International Airport.

KLM Airlines CPT Essential Information

Vital details about the KLM Airlines CPT terminal have been provided below.

Services & Amenities Offered at KLM Airlines CPT Terminal

The office of KLM Royal Dutch Airlines CPT terminal can be contacted by travelers / passengers to avail the following services / amenities:

• Ticket Booking and Cancellation
• Baggage Allowance
• Airport / Online / Self-service Kiosk Check-in
• Airport Transfers
• Unaccompanied Minor Service
• Duty-Free Allowance
• In-Flight Meals / Entertainment
• Missing / Delayed / Lost Luggage
• Airport Lounges
• Flight Information / Flight Status
• Delayed / Canceled Flights
• Airport Facilities
• Animal Relief Area
• Boarding Class Enquiries
• Valet Parking
• Airport / Inflight Wi-Fi
• Flying Blue
• SkyTeam

A list of all KLM Airlines Terminal worldwide

Booking KLM Airlines Tickets at CPT Terminal

The office of KLM Royal Dutch Airlines CPT terminal is welcoming to all travelers who seek to make reservations with the airline; the office team has been trained and is equipped to provide itinerary solutions on travelers’ request.

Travelers can also purchase / reserve flight tickets via the airline’s website and mobile application.

Manage KLM Airlines Booking at CPT Terminal

Persons may request for help from the staff at the office of KLM Airlines terminal CPT Airport when they need to make changes to their reservation or / and add flight related amenities / services to their itinerary.

Subsequently, the “My Trips” section on the KLM Airline website / mobile application also provides passengers access to their reservations from where they can easily manage their bookings.

Cancellation / Refund Of KLM Airlines Tickets

The KLM Airlines CPT terminal office will only accept requests of cancellations / refunds for tickets / reservations issued directly by KLM airline official channels.

Passengers who cancel their booking within 24 hours from the time of booking flight ticket can request for a cash refund, conditional to KLM Airline Cancellation / Refund Policy.

The rules may vary depending on the ticket / fare class type of a reservation; passengers should read the fare rules thoroughly before requesting cancellation / refund.

Check-in at KLM Airlines CPT Terminal

Passengers of the airline can choose to check-in using the online / web / mobile check-in feature on the airline’s website / mobile application or in person at the KLM Royal Dutch Airlines CPT terminal.

Online / web / mobile check-in is available from 30 hours to 1 hour before flight departure, except for flights to / from the USA where it is available between 24 hours and 1 hour before flight departure.

KLM Airlines Flight Status

To track flight status visit the airline’s website [https://www.klm.com/flight-status] or view it on the KLM Airline mobile app or contact the KLM Dutch Airlines Cape Town International Airport office team.

KLM Airlines Lost / Delayed / Damaged Baggage at CPT Terminal

Immediately contact the KLM Royal Dutch Airlines CPT terminal office or an airline representative at the baggage claim area / baggage service office when faced with delayed / lost / damaged luggage.

File and incident report with the airline’s agent before exiting the arrival airport.

Traveling with Pets on KLM Airlines at CPT Airport

The airline offers travelers the option to make pet travel bookings for cats and dogs; it is a chargeable service and the cost for pet travel can range from €75 – €400 per one-way.
Reservations for pet travel must be made at least 48 hours before the scheduled time of departure of the intended flight.

For more details or / and to make pet travel reservations please contact the KLM Airlines CPT terminal office.

Inflight Wi-Fi / Internet by KLM Airlines

Most of the aircrafts of the airline’s fleet are wifi enabled; passengers on flights within Europe or on intercontinental flights can use the internet / wifi connectivity for messaging at no additional cost.

However, in order to browse the internet, stream videos, send / receive emails, etc, passengers would need to buy either a Surf Pass or a Stream Pass.

On flights within Europe, the Surf Pass can be purchased for €8 for the entire course of the flight and the Stream pass can be purchased for €12 for the entire course of the flight.

On Intercontinental flights;
Surf Pass: 1 hour pass – €8; Full flight pass – €18
Stream Pass: Full flight pass – €30

For more details regarding inflight internet / wifi services, ask the KLM Airlines terminal CPT team.

KLM Airlines Airport Lounge

As a SkyTeam member airline, the passengers are able to access and use a variety of lounges at numerous airports all over the world.

To locate a lounge at a particular airport, please visit the SkyTeam website.

Request the KLM Airlines CPT terminal staff for information regarding the rules and regulations of access and use of lounges.

Car Rental Service at CPT Airport

Passengers can review all the available car rental service options on the airport’s office website or they can seek assistance from the airport staff.

KLM Airlines CPT Cape Town International Airport Location Map

Frequently Asked Questions